The Association of Residential Managing agents has produced a document titled "What does a Managing Agent Do". The document aims to give leaseholders a bit more insight into what we do as a Managing Agent on a daily basis, as opposed to being the firm that is seen as only sending out service charge demands and doing nothing in return. It looks at the hidden activities of accounting, health and safety, lease compliance and repairs amongst other topics. ARMA state it might help leaseholders understand the other side of the coin.
The document can be viewed by clicking here
Many thanks.